Privacy Policy

Introduction

At Caidence Technologies SL, trading as Smart AI Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services, in accordance with the General Data Protection Regulation (GDPR).

Information We Collect

We may collect and process the following types of personal information:

Contact Details: Information you provide through our web forms, including your name, email address, phone number, and any other information required for communication purposes.

Website Usage Data: Information about how you use our website, including IP addresses, browser type, and pages accessed.

How We Use Your Information

The personal data we collect is used for the following purposes:

To respond to your enquiries and provide the information or services you request.

To contact you regarding services or promotions that may be of interest to you, provided you have given consent.

To improve our website and tailor our services to better meet your needs.

Legal Basis for Processing

We process personal data on the following legal bases:

Consent: When you voluntarily submit your information via our web forms.

Legitimate Interests: For improving our services and responding to queries, provided that such interests are not overridden by your privacy rights.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymised.

Data Sharing

We do not sell or share your personal information with third parties, except in the following cases:

When required by law or regulation.

To trusted third-party service providers who assist in operating our website or conducting our business, under strict confidentiality agreements.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.

Right to Rectification: You can request that any inaccurate or incomplete data be corrected.

Right to Erasure: You can request the deletion of your personal data, subject to legal obligations.

Right to Restrict Processing: You can request limitations on how we process your data.

Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

Right to Object: You can object to the processing of your data based on legitimate interests or direct marketing.

To exercise these rights, please contact us on info@smart-ai.net

Security Measures

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

 Caidence Technologies SL

Trading as Smart AI Solutions

Email: info@smart-ai.net

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please check this page regularly to stay informed of any updates.